Privacy

This page explains how Jackpot Casino handles your personal information, what we collect, why we need it, and how you can control it. We also cover responsible gambling tools, account terms, and your rights under Australian privacy standards.

Responsible Gambling

Gambling should be a form of entertainment, not a way to make money. If gambling starts to feel like a financial solution or causes stress, it may be time to take a step back.

Jackpot Casino offers several tools to help you stay in control:

- Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. These apply immediately. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive pop-up reminders showing how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. - Self-exclusion: Close your account for a minimum of six months. This action cannot be reversed during the exclusion period.

You can adjust most limits at any time through your account settings. Increases to existing limits are delayed by 24 hours to prevent impulsive decisions.

Warning signs of problem gambling include chasing losses, lying about how much you’ve spent, or feeling unable to stop despite negative consequences. None of these mean you’ve failed. They mean it might help to talk to someone.

Free, confidential support is available through Gambling Help Online, which provides phone, chat, and email counselling across Australia. You can also contact your state or territory’s gambling support service directly.

Accounts are strictly for players aged 18 and over. We verify age during registration and may request documents to confirm identity. If you share a device with minors, consider using parental control software such as Net Nanny or K9 Web Protection to block access to gambling sites.

Account Terms and Fair Play

Only one account per person is allowed. You must be at least 18 years old and living in a location where online gambling is permitted to register.

Before your first withdrawal, we require identity verification (known as KYC). This typically involves submitting a government-issued ID and proof of address. Verification protects both you and the operator from fraud and money laundering.

Bonuses come with conditions: wagering requirements, game eligibility rules, expiry dates, and limits on how much you can withdraw from bonus funds. Attempting to exploit bonuses, such as creating multiple accounts or using bots, will void any offer and may lead to account closure.

Inactive accounts (no login or activity for 12 months) may be closed after notice. Any remaining balance will be paid out if verified.

We prohibit cheating, collusion, use of automated software, and fraudulent chargebacks. Breaches may result in withheld winnings or referral to authorities.

If you have a complaint that we don’t resolve within 14 days, you can escalate it to your state or territory gaming regulator. Their role includes overseeing fair conduct by licensed operators.

We may update these terms. Significant changes are communicated via email or site notice at least 14 days before they take effect.

Privacy and Data Use

We collect four types of data:

- Identity and contact details (name, email, phone, address): needed to open and secure your account. - Payment information (transaction history, card or e-wallet details): required to process deposits and withdrawals. - Technical and usage data (IP address, device type, pages visited): helps us detect fraud and improve site performance. - Verification documents (ID copies, utility bills): used solely for KYC and anti-money laundering checks.

We process this data because it’s necessary to run our service, meet legal obligations, and prevent crime. We do not sell your information to third parties.

Data is shared only with:, Payment processors (to move funds securely), Identity verification partners (to confirm who you are), Regulators (if legally required).

We keep records for five years after account closure, as mandated by anti-money laundering laws.

You have rights under privacy law:, Request a copy of your data, Correct inaccurate information, Ask for deletion where legally possible, Obtain your data in a portable format, Object to certain processing (e.g., marketing).

To exercise these rights, contact our data protection team through the secure messaging system in your account.

Cookies and Security

Our site uses three kinds of cookies:

- Essential: Needed for login, security, and basic function. Cannot be disabled. - Analytics: Help us understand site traffic. No personal identification. - Marketing: Used for personalised ads. You can opt out via your browser settings.

All data sent between your device and our servers is encrypted using TLS 1.2 or higher. Access to your information is restricted to staff who need it for their role, and systems undergo regular security testing.

If you have privacy concerns or suspect unauthorised access, notify us immediately through your account dashboard.