Self-Exclusion and Responsible Gambling

Jackpot Casino is committed to offering a safe and fair gaming environment. We recognise that for some people, gambling can become harmful. This page explains the tools we provide to help you stay in control, signs that may indicate a problem, and where to find independent support.

Gambling as Entertainment

Gambling should be a form of entertainment, not a way to make money or solve financial problems. Set limits before you start playing, stick to your budget, and never chase losses. If gambling ever stops being fun or starts affecting your daily life, it’s time to take a step back.

Tools to Stay in Control

You can manage your play using several built-in tools:

- Deposit limits: Cap how much you can deposit over 24 hours, 7 days, or 30 days. New limits apply straight away. If you want to raise a limit, a 24-hour cooling-off period applies. - Loss limits: Restrict how much you can lose in a set period. These also take effect immediately, with increases delayed by 24 hours. - Session time limits: Choose how long you can play in one sitting. You’ll receive a warning when your session is about to end. - Reality checks: Get pop-up reminders showing how long you’ve been playing and your current balance. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. Your account will be fully restricted during this time. - Self-exclusion: Close your account for a minimum of six months. During this time, you cannot log in, deposit, or play. All marketing messages will stop. Reactivation is not possible until the exclusion period ends.

To set or adjust any of these tools, go to your account settings under “Responsible Gambling.” Changes are processed instantly unless noted otherwise.

Warning Signs of Problem Gambling

Ask yourself if any of these apply:, You gamble more than you planned to., You feel restless or irritable when trying to cut down., You chase losses by betting more., Gambling affects your work, relationships, or health., You hide how much you’ve spent or how often you play.

These signs don’t mean you’re failing. They mean it might help to speak with someone. Support is available, free and confidential.

Where to Get Help

If you’re concerned about your gambling or someone else’s, contact Gambling Help Online. They offer 24/7 phone, chat, and email support across Australia. Counselling is free, private, and run by trained professionals. You can also speak with your local state or territory gambling support service.

Protecting Minors

Jackpot Casino is for adults only. You must be at least 18 years old to open an account. We verify age and identity during registration using official documents. If you share a device with minors, consider installing parental control software such as Net Nanny or K9 Web Protection to block access to gambling sites.

Account and Fair Play Rules

Only one account per person is allowed. You must provide accurate personal details and complete identity verification before your first withdrawal. Bonus offers come with terms: check wagering requirements, eligible games, expiry dates, and maximum cashout amounts. Misusing bonuses, such as creating multiple accounts or exploiting system errors, will void any winnings.

We prohibit bots, collusion, and fraudulent chargebacks. Suspicious activity may lead to account suspension and referral to authorities.

Privacy and Data Use

We collect personal information including your name, address, payment details, and technical data like IP addresses. This is necessary to verify your identity, prevent fraud, process transactions, and comply with legal obligations. We do not sell your data.

Your information may be shared with payment processors, identity verification services, and gaming regulators when required by law. We keep records for as long as needed under Australian gaming regulations.

You have the right to access, correct, or request deletion of your data. To exercise these rights, contact our support team.

Our site uses cookies. Essential cookies keep your session secure. Analytics and marketing cookies help us improve the site and show relevant ads. But you can manage or disable non-essential cookies through your browser settings.

All data sent between your device and our servers is encrypted. Access to player information is limited to staff who need it for their role.

Complaints and Oversight

If you have a dispute that our support team can’t resolve, you can escalate it to the relevant state or territory gaming regulator. They oversee licensed operators and can investigate complaints about fairness, payments, or responsible gambling practices.

We may update these policies from time to time. Significant changes will be posted on the website, and you’ll be notified if they affect your account directly.